Tarseek Legal Center
Service Level Agreement / Support Terms
Ordinary self-service accounts do not include a contractual uptime SLA. Support is best effort unless an enterprise order form states otherwise.
1. Self-service
Self-service Customers receive documentation, dashboards, and email support at hello@tarseek.com without a guaranteed response time.
2. Enterprise SLA
If Tarseek later offers an SLA on an order form, that document will define uptime measurement, exclusions (including provider outages, Customer misuse, beta features, planned maintenance, and force majeure), maintenance windows, and any service credits. Provider downtime is not automatically Tarseek downtime unless Tarseek’s own control plane is unavailable and no workaround exists.
Tarseek does not currently market a 99.x% uptime commitment for self-service use.
Version history
This is the current published version. Prior versions will be retained at stable URLs rather than silently overwritten.
Contact
Questions about this document: hello@tarseek.com. General inquiries: hello@tarseek.com.